Refund Policy

1. Free access and cancellation

You can review plan features and pricing before purchase. Paid plans renew monthly until canceled. You can cancel at any time through the Paddle customer portal, and access continues until the end of the current paid billing period.

2. Refund requests

• You may request a full refund within 14 days of your first paid subscription charge.
• You may request a refund for an accidental renewal within 7 days of that renewal charge.
• Duplicate charges and confirmed billing errors will be refunded.
• After these periods, unused time in a billing period is normally not refunded when you cancel.

These time limits do not reduce any mandatory consumer rights that apply to you.

3. How to request a refund

Email contact@pingaroo.dev from the address used for your Pingaroo account. Include the account email, charge date, plan, and a short explanation. Do not send card details. We may ask for a Paddle transaction or invoice identifier to locate the payment.

4. Processing

Approved refunds are issued through Paddle to the original payment method. Banks and payment providers may need additional time to display the credit. If a subscription was materially abused, used fraudulently, or already refunded through a chargeback, we may decline a discretionary refund where permitted by law.

5. Contact

Questions about a payment, cancellation, or refund can be sent to contact@pingaroo.dev or through the contact page.